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Shipping Policy
Legal disclaimer
The clarifications and information provided on this page are for general and not very specific purposes regarding how to draft your own Shipping Policy documents. You should not rely on this article as legal advice or recommendations on what you should actually do, as we cannot know in advance what specific shipping policies you wish to establish between your company and your customers and visitors. We recommend that you seek legal advice if you need help understanding and creating your own Shipping Policy.
Política de Envio - noções fundamentais
That said, a Shipping Policy is a legally binding document designed to stipulate the legal relationship between you and your customers. It serves as the legal framework for outlining your obligations to your customers, but also for clarifying different situations that may arise and what will happen in each of those cases.
A Shipping Policy is a good practice and helps both sides: yours and your customers'. Your customers can benefit from being informed about what they can expect from your service. You can benefit because people may be more likely to buy if you have a clear Shipping Policy, since there will be no doubts about delivery times or processes.
What to include in the Shipping Policy
In general terms, the Shipping Policy typically regulates the following issues: order processing times; shipping costs; different domestic and international shipping solutions; potential service interruptions; and much more.